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Protecting Your Privacy

Personal data

Under the EU’s General Data Protection Regulation (GDPR) personal data is defined as:

How we use your information

This privacy notice tells you how we, Forever in Our Hearts will collect and use your personal data for provision of services, cookies, complaints etc.

Why does Forever in Our Hearts need to collect and store personal data?

  • When you visit our website, to buy products or use our services.
  • When you make an online purchase.
  • When you purchase a product or use a service in store, by phone, in our office or by an out of office appointment.
  • When you contact us by any means with queries, complaints etc.
  • When you ask us to email you information about a product or service.
  • When you book any kind of appointment with us.
  • When you comment on or review our products and services.
  • When you take out a prepaid funeral plan.
  • Finger prints – for use in finger print jewellery.
  • When you’ve given a third- party permission to share with us the information they hold about you.
  • When you use our shop or other premises, which usually have CCTV systems operated for the security of both customers and staff. These systems may record your image during your visit.

In any event, we are committed to ensuring that the information we collect, and use is appropriate for the purpose of fulfillment of the transaction and does not constitute an invasion of your privacy.

In terms of being contacted for marketing purposes Forever in Our Hearts would contact you for separate consent.

Will Forever in Our Hearts share my personal data with anyone else?

We may pass your personal data on to third-party service providers contracted to Forever in Our Hearts in the course of dealing with you. Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide on behalf of Forever in Our Hearts. When they no longer need your data to fulfil this service, they will dispose of the details in line with Forever in Our Hearts procedures. If we wish to pass your sensitive personal data onto a third party we will only do so once we have obtained your consent, unless we are legally required to do otherwise.

How will Forever in Our Hearts use the personal data it collects about me?

Forever in Our Hearts will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavor to keep your information accurate and up to date, and not keep it for longer than is necessary. Forever in Our Hearts is required to retain information in accordance with the law, such as information needed for income tax and audit purposes. How long certain kinds of personal data should be kept may also be governed by specific business-sector requirements and agreed practices. Personal data may be held in addition to these periods depending on individual business needs.

Under what circumstances will Forever in Our Hearts contact me?

Our aim is not to be intrusive, and we undertake not to ask irrelevant or unnecessary questions. Moreover, the information you provide will be subject to rigorous measures and procedures to minimise the risk of unauthorised access or disclosure.

Can I find out the personal data that the organisation holds about me?

Forever in Our Hearts at your request, can confirm what information we hold about you and how it is processed. If Forever in Our Hearts does hold personal data about you, you can request the following information:

  • Identity and the contact details of the person or organisation that has determined how and why to process your data. In some cases, this will be a representative in the EU.
  • Contact details of the data protection officer, where applicable.
  • The purpose of the processing as well as the legal basis for processing.
  • If the processing is based on the legitimate interests of Forever in Our Hearts or a third party, information about those interests.
  • The categories of personal data collected, stored and processed.
  • Recipient(s) or categories of recipients that the data is/will be disclosed to.
  • How long the data will be stored.
  • Details of your rights to correct, erase, restrict or object to such processing.
  • Information about your right to withdraw consent at any time.
  • How to lodge a complaint with the supervisory authority.
  • Whether the provision of personal data is a statutory or contractual requirement, or a requirement necessary to enter into a contract, as well as whether you are obliged to provide the personal data and the possible consequences of failing to provide such data.
  • The source of personal data if it wasn’t collected directly from you.
  • Any details and information of automated decision making, such as profiling, and any meaningful information about the logic involved, as well as the significance and expected consequences of such processing.

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Your information will nerver be shared with any third party.